Shipping Policy

Welcome to Vitalora. We are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully before placing an order.

Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
• In case of high order volume, processing may take slightly longer.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order value.
• We may offer Free Shipping on selected products or promotional offers.

Estimated Delivery Time

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Areas: Delivery may take additional time depending on courier availability.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email, SMS, or WhatsApp.
• You can track your shipment through the courier partner’s website.

Delivery Delays

Delivery may be delayed due to:

• Natural disasters
• Government restrictions
• Courier issues
• Incorrect shipping address provided by the customer

We are not responsible for delays caused by courier companies or unforeseen circumstances.

Incorrect Address

Customers are responsible for providing a correct shipping address.
If an incorrect or incomplete address is provided, delivery may fail and additional shipping charges may apply for re-shipment.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos/video and order details.

Cash on Delivery (COD)

• COD may be available on selected products and locations.
• We reserve the right to refuse COD orders in certain cases.

Contact Us

If you have any questions regarding shipping, you can contact us:

• Email:info@thevitalora.com
• Website: thevitalora.com

Last Updated: May 7, 2026