Last updated: 05/May/2026

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have [3] days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Gift cards
• Downloadable software or digital products
• Clearance or final sale items

3. Refunds

Once we receive and inspect your returned item:

• We will notify you of the status of your refund.
• If approved, your refund will be processed to your original payment method within [3–5] business days.

Please note:

• Shipping costs are non-refundable (unless the return is due to our error).
• Processing times may vary depending on your bank or payment provider.

4. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrectly shipped

If you need an exchange, contact us at [info@thevitalora.com/8743036443].

5. Return Shipping

• You will be responsible for paying your own return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company (processing time may apply)
• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [8743036443].

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [info@thevitalora.coml]
• Phone: [8743036443]
• Address: [61/19 Ramjas Road Karol Bagh Delhi-110005]